HECS Frequently Asked Questions
Q- Where is the best place to purchase HECS?
A- HECS products can be purchased directly from HECS LLC online or over the phone as well as from our certified HECS dealers.
Q- What if my HECS suit does not fit?
A- Fit Guaranteed – Worry Free Ordering. HECS takes pride in customer satisfaction. If an article does not fit properly we will gladly exchange the wrong size for the right size. Call or email our team to explain the problem and we will help you decide what the proper fit would be. (Phone and email) Your new item will be shipped back to you the day following the arrival of your returned item by US Priority Mail. Items being sent back for exchange must be in new condition and in original packaging. There will be no exchanges on closeout pieces. Exchanges must be made within 30 days of the original purchase. Exchanges will only be made on items purchased directly through HECS. Purchases through outside dealers, Amazon, eBay, etc. will have to be made through them. The customer will be responsible for the postage for getting the item back to HECS but HECS will send the replacement back free of charge.
Q- How should I determine what size to buy?
A- The HECS suit and baselayer come packaged together and contain a shirt, pant and head cover. You should order your size by what you wear in a regular cotton t-shirt in men’s sizes. We researched extensively and have very good success with this method. The pants are adjustable so the shirt is the most critical. While we can split sizes on top and bottoms we highly recommend against this. Unless you have a very atypical body type, in almost all cases the customer is sorry when they split sizes.
Q- What does the suit contain?
A- The basic HECS hunting suit as well as the base layer come with the shirt, pant and basic head cover/ face cover. Gloves, socks and ball cap are sold separately. The 3 piece suit covers 95% of the body and is enough to see a difference in almost any situation. We do recommend gloves for bird hunters as birds see the electrical fields visually and as such are the most effected by our technology. The HECS socks also add some valuable coverage. HECS ball caps are extremely lightweight breathable and comfortable and are made from HECS material but do not add significantly to the coverage if worn in conjunction with the head cover.
Q- How do I care for my HECS suit?
A- The HECS suit is very easy to care for. Just machine wash in your favorite hunting detergent. Hang dry for longest life or dry on low heat for only a few minutes (please note in some dryers HECS clothing will not be picked up by dryer sensors and will not shut off automatically). It is recommended that you hand wash and hang dry the head cover as the draw string can sometimes hang up in the machine and damage the product. Also you can use any of your favorite scent sprays, insect repellant and the like without damage to the suit.
Q- Can I wear HECS with my other clothing?
A- Yes! HECS is made to be worn in conjunction with you other hunting garments. In fact most people use their standard HECS suit as a base layer most of the time. Of course the base layer is designed to be used exclusively as a base layer. HECS technology works no matter what layer you use it in. As long as you have the entire suit on you will see the benefit under or over other clothing or all by itself- doesn’t matter.
Q- Is there any benefit to using multiple HECS layers?
A- A single HECS layer will block up to 90% of your bodies electrical output which is enough to drastically change your electrical signature and keep you concealed. While multiple layers does increase the blockage we have not seen significant benefits from multiple HECS layers in our testing.
Q- Do they shrink?
A- The HECS base material is made from a polyester based fabric and will not shrink under normal conditions and care.
Q- How long does it last?
A- The conductive carbon yarn we use to attain the technological advantage is actually woven into the fabric during production. It is a very intricate process that can be accomplished only with special proprietary methods however once the yarn is woven in it is very stable. As such we have seen our garments last over 5 years with normal care and use.
Q- Is it guaranteed?
A- See http://www.hecsllc.com/terms-conditions for full warrantee details.
Q- Is HECS a scent control product?
A- No. While HECS does contain a significant amount of carbon which does absorb a certain amount of scent (certainly a positive) the main purpose of the technology is to block and hold in capacitance the naturally occurring electrical fields our body emit. These fields are proven to be detectable by many animal species. See the “How it Works” tab on the website for more details.
Q- How soon will my order arrive?
A- We try to keep all items in stock and ready to ship at all times. Once we receive your order it will ship out either the same business day or the next day depending on when we receive the order. Standard shipping is USPS priority mail however UPS delivery options are also available. In most cases standard shipments within the continental U.S. are received in less than 5 business days. In the rare occurrence that an item is out of stock we will give you the option to back order (your order will put on the “fill first” list) or cancel the order.
Q- Why I can buy it on Amazon cheaper?
A- In truth you can’t. We list our products at our Suggested retail pricing on our website however there are several discount codes available by which you can get the product at our MAP price (which is the lowest price possible for authentic HECS products). If you do not have a code call us for more information. BEWARE- If you purchase your HECS product from an online retailer like Amazon you will need to go back to them for any returns or exchanges. HECS does not accommodate returns or exchanges from customers of third party sellers. While many sellers do a great job in this regard unfortunately some do not.
Q- Does the technology effect cameras or other electronics?
A- HECS technology can effect some electronic transmission from item such as some FM radio transmission frequencies. HECS will not affect your cell phone signal or most Bluetooth signals.
Q- Do I need to cover my camera or cell phone? Won’t animals pick up on that?
A- While it is indisputable that our electronic devices do emit electronic energy it is very important to realize that manmade electronics in any form have only been around for a very short time on an evolutionary level. What we emit as living beings is an extreme low frequency field and is very different from energy fields emitted by common electronics. While there is some debate on whether or not animals can sense these wavelengths of energy we can say with certainty that they have not had enough evolutionary time to develop a natural defense mechanism to those fields. Living beings have been emitting these fields for eons and thus animals, birds and fish have developed natural sensitivity to these fields and instinctually react to them.
Q- Which camo pattern is better?
A- That is purely a personal choice. Again since most people use HECS under other clothing it is a moot point in that situation but for those who use it as an outer layer the camo is an important consideration. Basically the Mossy Oak Country pattern is a bit greener while the Realtree Extra pattern is a bit grayer.
Q- If I am hunting with a buddy does he need a suit too?
A- The short answer is yes if you want the full benefit of the technology. Certainly having any HECS on will reduce the electrical emission and be beneficial but to see the full effect of HECS in the field we strongly recommend that everyone be wearing it.
Q- How far can animals detect my electronic emissions?
A- Different species react differently to our electrical fields and also the intensity of the fields vary greatly from one person to another. In General terms birds are the most sensitive of the land animals to naturally occurring EM fields emitted from living beings. They can see these fields visually and as such they can pick up on them from great distance. The HECS effect on most common game animals like deer and elk generally occur at distances under 40 yards however we have seen some instances where it has an effect at much further distance up to 200 to 300 yards or more. Canines, cats and bears are very sensitive to EM fields as well and we have seen effects at distances over 200 yards with these animals. There are other factors such as atmospheric conditions and the age and experience of the individual animal that also can effect animal reactions. Sometimes the benefits might be subtle but many times they are obvious and undisputable.